Sherry was very kind and helpful in choosing the right sized bangle for me!

I had an incredible experience with H&F Jewellery and Jade, and especially with Catherine!

Like many nervous, first-time, engagement ring shoppers, I started by doing extensive research online and visiting several commercial retailers (Peoples, Michael Hill, Spence, etc.). I quickly realized that most were charging huge markups for their diamonds.

My search algorithm must've caught on because that’s when I came across this place. I decided to follow their Instagram for awhile as they often post tutorials and tidbit videos online. These vids in combination with all the reviews I had already read highlighting trustworthiness and service, made me decide to visit them.

From our very first appointment back in April, Catherine was professional, patient, and extremely knowledgeable. My partner came with me on the first visit just to browse, and Catherine kindly helped her find her ring size and get a sense of her design/style preferences. On subsequent secret visits (between just Catherine and I), we refined the design specs, set a comfortable budget range and she guided me through every stage of the custom ring-making process via whatsapp.

What really stood out was how educational and transparent the experience was. Catherine gave me a thorough, easy-to-understand rundown of the 4 C’s (cut, colour, clarity, carat) and where I could maximize the value of my budget when customizing the ring. Never once did I feel pressured, talked down to, or upsold — just genuine care and expertise throughout.

The final result exceeded all expectations. When I proposed to my girlfriend (now fiancée) in Japan this October, she was absolutely over the moon! The ring was stunning — elegant, beautifully crafted and exactly what she had dreamed of.

After returning home from our trip, we brought the ring back for a resizing and Catherine handled it promptly and free of charge.

I can’t recommend H&F (and Catherine in particular) highly enough. If you’re looking for exceptional service, fair pricing, and a jeweller you can trust, look no further!

Got a recommendation to work from Vivian as two of my friends had also worked with her for their rings. I have to say it was an absolute pleasure working with her to ensure my fiance got the rings that she wanted.

We started off discussing the engagement ring over a video call and from there, we created a group chat of which Vivian was extremely responsive and patient. By the end we ended up having our wedding bands made there as well.

Working with her was amazing and I would recommend her 100% !